Frequently Asked Questions

Ordering & Payment
• What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Apple Pay.

• Is my payment secure?
All transactions are encrypted using SSL technology.

• Can I modify my order after placing it?
Contact us immediately – we’ll try to help if your order hasn’t been processed.

Delivery
• When will my order arrive?
UK orders typically arrive within 3-5 working days. International delivery times vary.

• Do you ship worldwide?
Yes, we deliver to most countries – check at checkout.

• Can I track my order?
Yes, you’ll receive tracking information once dispatched.

Returns & Refunds
• How do I return an item?
Initiate a return through your account for instructions.

• How long do refunds take?
Allow 5-7 working days after we receive your return.

Products
• Are your products authentic?
We only source directly from authorized brand distributors.

• Where are products manufactured?
This varies by brand – check individual product descriptions.

Account
• How do I reset my password?
Use the “Forgot Password” link on the login page.

• Can I merge multiple accounts?
For security reasons, this isn’t possible.

Technical
• The website isn’t working properly
Try clearing your cache or using a different browser.

• Why can’t I complete my order?
Check your payment details and ensure your basket meets minimum order requirements.

Still Need Help?
For further assistance, please visit our Help Center.