Returns & Refunds Policy
Our Returns Promise
We accept returns within 30 days of delivery for:
• Unwanted products (unopened and in original packaging)
• Faulty or damaged items
• Incorrect products received
How to Return
- Log in to your account to initiate a return
- Print your prepaid returns label (UK only)
- Securely package your items
- Drop at any Post Office branch
Refund Processing
• Allow 3-5 working days after we receive your return
• Refunds issued to original payment method
• Original shipping costs non-refundable
Important Exceptions
We cannot accept returns for:
• Opened cosmetics or skincare products
• Used beauty tools or applicators
• Products without safety seals
• Gifts without original receipt
Faulty Items
For defective products:
• Contact us within 48 hours of delivery
• Include photos of the damage
• We’ll provide a freepost return label
International Returns
• Customer pays return shipping
• Must include customs documentation
• Refund excludes original delivery costs
Frequently Asked Questions
• Can I exchange an item? – Yes, select this option when processing your return
• Where’s my refund? – Allow 5 working days for it to appear in your account
• Lost returns label? – Generate a new one via your account
Need Help?
For any return queries, please use the contact form in your account dashboard.